Aspen Property Services

Effective Date: 2/1/2026

These Terms of Service govern the use of services provided by Aspen Property Services. By requesting service, scheduling work, or allowing work to be performed, you agree to the terms outlined below.

Services Provided

Aspen Property Services provides residential and commercial property services including landscaping, hardscape installation, property maintenance, irrigation services, drainage and grading, outdoor living spaces, outdoor lighting, and snow and ice management.

Specific services, scope of work, and pricing are agreed upon through written estimates, proposals, or service agreements.

Estimates and Pricing

All estimates are based on the visible conditions at the time of evaluation. Pricing may change if site conditions differ, additional services are requested, or unforeseen issues are discovered during the project.

Estimates are valid for a limited time and are subject to availability and seasonal demand.

Scheduling and Access

Service scheduling is based on availability, weather conditions, and seasonal demand. Client agrees to provide safe and reasonable access to the property during scheduled service times.

Aspen Property Services is not responsible for delays caused by weather, site conditions, utilities, third parties, or events beyond our control.

Weather Conditions

Many services are weather dependent. Service dates may be adjusted due to rain, snow, frozen ground, or unsafe working conditions. Weather related delays do not constitute a breach of service.

Payment Terms

Payment terms are outlined in the approved estimate or service agreement. Payment is due upon completion of service unless otherwise stated in writing.

Late payments may result in service delays, suspension of future services, or additional fees.

Property Conditions and Utilities

Client is responsible for identifying and marking private utilities, irrigation lines, underground wiring, pet containment systems, and any hidden obstacles prior to service.

Aspen Property Services is not responsible for damage to unmarked or unknown underground items.

Damage and Liability

Aspen Property Services will take reasonable care to protect property during service. Minor disturbances to turf, soil, or landscaping may occur as part of normal service operations.

Aspen Property Services is not responsible for pre-existing damage, hidden defects, or issues caused by improper drainage, soil conditions, or previous installations.

Snow and Ice Management Disclaimer

Snow and ice management services reduce risk but do not guarantee slip free surfaces. Client acknowledges that snow and ice conditions are inherently hazardous.

Aspen Property Services is not responsible for injuries or damages resulting from weather conditions beyond reasonable control.

Warranty and Workmanship

Aspen Property Services stands behind its workmanship. Any concerns related to completed work must be reported within a reasonable timeframe so they may be addressed.

Plant health, turf performance, and materials are subject to environmental conditions and are not guaranteed unless specifically stated in writing.

Cancellation Policy

Scheduled services may be canceled with reasonable notice. Late cancellations may result in fees depending on service type and scheduling impact.

Seasonal and contract services may have additional cancellation terms outlined in the service agreement.

Right to Refuse Service

Aspen Property Services reserves the right to refuse or discontinue service for unsafe conditions, nonpayment, harassment, or violation of these Terms of Service.

Limitation of Liability

To the fullest extent permitted by law, Aspen Property Services shall not be liable for indirect, incidental, or consequential damages arising from services performed.

Liability, if any, shall be limited to the amount paid for the specific service in question.

Governing Law

These Terms of Service are governed by the laws of the State of Ohio.

Modifications

Aspen Property Services reserves the right to update or modify these Terms of Service at any time. Continued use of services constitutes acceptance of any updated terms.

Contact Information

Aspen Property Services
Westlake, Ohio
Phone: 720-215-1786
Email: [email protected]

By requesting or receiving services from Aspen Property Services, you acknowledge that you have read, understood, and agreed to these Terms of Service.

SMS Messaging Terms & Conditions

SMS Opt-In Details

By providing your mobile phone number and opting in through our website, forms, booking tools, chat features, or other communication channels, you consent to receive SMS messages from us. Consent to receive SMS messages is not a condition of purchase.

Description of SMS Use Cases

Our SMS communications may include, but are not limited to:

Appointment confirmations and reminders

Service updates and scheduling notifications

Follow-ups related to inquiries or completed services

Customer support and account-related messages

Review requests and feedback requests

Occasional promotional or informational messages related to our services

Message frequency may vary depending on your interaction with our business.

Opt-Out Instructions

You may opt out of receiving SMS messages at any time by replying STOP to any message you receive from us. Once you opt out, you will no longer receive SMS communications unless you re-subscribe.

For assistance, reply HELP or contact us directly using the contact information listed on our website.

Message & Data Rates Disclosure

Message and data rates may apply depending on your mobile carrier and plan. We are not responsible for any charges incurred from receiving SMS messages.

Carrier Liability Disclaimer

Mobile carriers are not liable for delayed or undelivered messages. Delivery of SMS messages is subject to effective transmission by your carrier and is not guaranteed.

Age Restriction (18+)

By opting in to receive SMS communications from us, you confirm that you are at least 18 years of age or have the consent of a parent or legal guardian.